Reservations

Despite holding card details, over 50% of bookings that were made in the first quarter of 2022 cancelled within 48 hours or didn't show up on the day. This equates to over 50,000 covers that could have otherwise been offered to the many reservation requests that we are unable to accommodate each year.

We fully understand that people have good reasons to cancel, and we know that this is a normal and expected part of running The Hut, or any restaurant. However, it is clear that a large number of individuals and organisations are block booking tables in order to secure availability with little intention to join us on the day.

Not only does this have a huge impact on our business, affecting everyone across the team, it massively reduces our availability meaning that well-intentioned guests that actually aim to join us are not able to secure a reservation.

We have therefore taken the decision to charge for a small deposit for groups of six and over on our busiest days (which are fully refundable up to 48 hours prior to your booking time for tables under 10, and amendable for tables of 10 over should you need to move or cancel your booking). For guests that join us, the total of the deposit will be will be redeemed against the final bill as standard, or can be refunded to the original card on request.

Thank you for your understanding and we look forward to seeing you at The Hut.